My experience with ability medical was great for the first time using the company. They came and measured me for a new chair correctly and put the order in for the chair soon there after. They helped work through the problems with insurance and made a very good chair for me to use every day. If I need anything to be fixed, they will help me with whatever I need and fix it in a timely manner. So far I have loved every bit of my new chair and would definitely use Ability again when I need something for my chair or even a new one.